18K VIP — 14-Day Private Client Inspection & Return Protocol
14-Day Private Client Inspection & Exchange Guarantee
In addition to approving your personalized 4K Mettler-Toledo gram scale, Fischer XRF Au750 purity, and Witschi Chronoscope video prior to shipping, every collector enjoys a 14-Day Private Client Inspection Window from the date of signed delivery. If the delivered timepiece deviates in gram weight, alloy purity, or chronometric performance from your approved 4K QC dossier, 18K VIP provides a complimentary insured return courier label for a 100% refund or immediate replacement allocation.
Condition Guidelines for Unworn Vault Returns
To qualify for standard return or exchange within 14 days, the timepiece must remain unworn with factory protective seals intact and must include all original presentation boxes, assay certificates, and any spare solid gold or platinum bracelet links supplied with your order.
Every lot catalogued by 18K VIP is verified on a calibrated Mettler-Toledo laboratory scale and Fischer XRF spectrometer on 4K video prior to private treaty allocation and insured armored delivery.
How do I initiate a return or exchange within the 14-day inspection window?
Message our Private Client Concierge on WhatsApp (+1 305 724 0661) with your Allocation Reference ID. Our logistics desk will issue a pre-paid, fully insured return courier airwaybill.
Are return shipping fees covered if there is any discrepancy from my 4K QC video?
Yes. Any timepiece that does not match its pre-shipment 4K Mettler-Toledo weight or Fischer XRF assay video is returned at zero cost to the client.
How quickly are refunds or exchange allocations processed?
Once our watchmaker bench verifies the returned timepiece (within 24 hours of receipt), refunds are settled immediately via your original payment method (Wire, Escrow, or USDT/BTC/ETH).